Support

The cue, if you are stuck

Questions about a board, a run, or Pro. Write to support@cuepigeon.com and include your iPhone model and iOS version if something is not working.

What is CuePigeon?

A board you can run. Finish a card and the cue flies to the next. Tasks and notes first, at most one timer, and a draft you accept before anything is saved.

Where does a draft run?

On the iPhone. When Apple Intelligence is on, the draft can use the on-device model. When it is off, the draft is built from built-in rules. Nothing is saved until you accept it. Private Cloud Compute and third-party providers stay off unless you turn a control on in AI settings.

What is free?

Two saved boards, the Kitchen pack, and unlimited runs of those boards. Events, Make, Homeschool, Explore, a third saved board, and generating a draft need Pro.

How much is Pro?

$4.99 a month, with no trial, or $39.99 a year with a 7-day free trial for eligible new subscribers. US prices. The app shows the local price before you buy. Full terms are on the Terms page.

How do I restore a purchase?

Open Settings, then Account and purchases, then Restore purchases. Use the same Apple ID that subscribed.

How do I cancel?

Subscriptions are managed by Apple. On the iPhone, open Settings → Apple ID → Subscriptions → CuePigeon. Cancel at least 24 hours before the period or trial ends. Deleting the app does not cancel the subscription.

How do I get a refund?

Apple handles refunds. Visit reportaproblem.apple.com, sign in, and choose CuePigeon.

How do I back up boards?

Settings → Export JSON shares scenes and your libraries. Import merges them and does not wipe the starter packs.

Where is my data?

On the iPhone. There is no CuePigeon account and no CuePigeon server. Read the Privacy Policy.